@font-face { font-family: "Bodoni Moda"; font-weight: 500; font-display: swap; src: url("/fonts/bodoni-moda-500.woff2") format("woff2"); }
@font-face { font-family: "Lato"; font-weight: 400; font-display: swap; src: url("/fonts/lato-400.woff2") format("woff2"); }
@font-face { font-family: "Lato"; font-weight: 700; font-display: swap; src: url("/fonts/lato-700.woff2") format("woff2"); }

:root {
  color-scheme: dark;
  --ink: #101820;
  --ink-2: #17222c;
  --ink-3: #1f2d39;
  --cream: #f6eeda;
  --soft: rgba(255, 255, 255, .74);
  --quiet: rgba(255, 255, 255, .52);
  --hair: rgba(255, 255, 255, .16);
  --danger: #ff9d86;
  --good: #7ddc8f;
  --serif: "Bodoni Moda", "Bodoni 72", Georgia, serif;
  --sans: "Lato", system-ui, sans-serif;
}

/* One color for each kind of thing, everywhere it appears */
.c-crisis { --c: #ff6b5e; }
.c-person { --c: #ffd166; }
.c-ai { --c: #6cb8ff; }
.c-rep { --c: #4fd1c5; }
.c-missed { --c: #ff8ab0; }
.c-call { --c: #7ddc8f; }
.c-lead { --c: #b79cff; }
.c-partial { --c: #f6eeda; }
.c-done { --c: #7b8a94; }

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { height: 100%; }
html { -webkit-text-size-adjust: 100%; background: var(--ink); overflow-x: hidden; overscroll-behavior-x: none; }
body { margin: 0; background: var(--ink); color: #fff; font: 400 16px/1.45 var(--sans); -webkit-font-smoothing: antialiased; }
button { font: inherit; cursor: pointer; touch-action: manipulation; }
a { color: inherit; }
:focus-visible { outline: 2px solid var(--cream); outline-offset: 2px; }
input { width: 100%; min-height: 46px; padding: 0 14px; border: 1px solid rgba(255, 255, 255, .35); border-radius: 10px; background: transparent; color: #fff; font: 400 16px var(--sans); }
input:focus { border-color: var(--cream); outline: none; }
label { display: block; margin: 0 0 6px; font-size: 14px; font-weight: 700; }
h2 { margin: 24px 0 8px; font-size: 13px; letter-spacing: .08em; text-transform: uppercase; color: var(--soft); }

.primary { min-height: 46px; padding: 0 18px; border: 0; border-radius: 23px; background: var(--cream); color: var(--ink); font-weight: 700; }
.primary.small { min-height: 40px; padding: 0 15px; font-size: 14px; }
.ghost { min-height: 38px; padding: 0 13px; border: 1px solid rgba(255, 255, 255, .35); border-radius: 19px; background: transparent; color: #fff; font-size: 14px; }
.ghost.on { background: var(--cream); border-color: var(--cream); color: var(--ink); font-weight: 700; }
.tinted { min-height: 42px; padding: 0 15px; border: 1px solid var(--c); border-radius: 21px; background: transparent; color: var(--c); font-size: 14px; font-weight: 700; }
.as-button { display: inline-flex; align-items: center; justify-content: center; text-decoration: none; }
.link { min-height: 40px; border: 0; background: none; color: var(--soft); text-decoration: underline; text-underline-offset: 3px; }
.soft { color: var(--soft); }
.small-note { margin: 8px 0 0; font-size: 13px; }
.error { margin: 12px 0 0; color: var(--danger); font-size: 14px; }
.error:empty { display: none; }
.dot { display: inline-block; width: 9px; height: 9px; margin-right: 7px; border-radius: 50%; background: var(--c); }

.login { max-width: 380px; margin: 0 auto; padding: 18vh 22px 40px; }
.login h1 { margin: 0 0 24px; font: 500 40px/1.05 var(--serif); }
.login form { display: grid; gap: 12px; }
.login form .soft { margin: 0; }

.app { display: flex; flex-direction: column; height: 100dvh; }
.top { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; flex: none; padding: max(10px, env(safe-area-inset-top)) 12px 10px; border-bottom: 1px solid var(--hair); }
.brand { font: 500 21px/1 var(--serif); white-space: nowrap; }
.spacer { flex: 1; }
.sample-strip { margin: 0; padding: 6px 14px; background: var(--cream); color: var(--ink); font-size: 13px; font-weight: 700; flex: none; }
.switch { display: flex; align-items: center; gap: 6px; margin: 0; font-size: 13px; font-weight: 400; white-space: nowrap; cursor: pointer; }
.switch input { width: 18px; min-height: 18px; height: 18px; accent-color: var(--good); }

.columns { flex: 1; min-height: 0; display: flex; }
.list-col { display: flex; flex-direction: column; width: 100%; min-height: 0; }
.detail-col { display: none; flex-direction: column; flex: 1; min-width: 0; min-height: 0; }
.columns.showing .list-col { display: none; }
.columns.showing .detail-col { display: flex; }
.empty { margin: auto; padding: 30px; color: var(--quiet); text-align: center; }

/* getting set up */
.setup { margin: 10px 12px 0; padding: 12px 14px; flex: none; border: 1px solid var(--hair); border-radius: 14px; background: var(--ink-2); }
.setup-head { display: flex; align-items: center; justify-content: space-between; font-weight: 700; }
.setup-row { display: flex; align-items: center; gap: 10px; padding: 8px 0 0; font-size: 14px; }
.setup-row span { flex: 1; min-width: 0; }
.setup-row.done span { color: var(--quiet); text-decoration: line-through; }
.tick { width: 18px; height: 18px; flex: none; border: 1.5px solid var(--quiet); border-radius: 50%; }
.setup-row.done .tick { background: var(--good); border-color: var(--good); }

.filters { display: flex; gap: 6px; padding: 10px 12px; overflow-x: auto; flex: none; }
.filter { display: inline-flex; align-items: center; min-height: 34px; padding: 0 13px; border: 1px solid rgba(255, 255, 255, .3); border-radius: 17px; background: transparent; color: var(--soft); font-size: 14px; white-space: nowrap; }
.filter.on { background: var(--cream); border-color: var(--cream); color: var(--ink); font-weight: 700; }
.feed { flex: 1; min-height: 0; overflow-y: auto; -webkit-overflow-scrolling: touch; }
.item { display: block; width: 100%; padding: 12px 14px 12px 12px; border: 0; border-left: 5px solid var(--c); border-bottom: 1px solid var(--hair); background: transparent; color: #fff; text-align: left; }
.item:hover, .item.open { background: var(--ink-2); }
.item.c-crisis { background: #3a1d16; }
.item.c-done { opacity: .72; }
.item-top { display: flex; align-items: center; gap: 8px; }
.item-title { flex: 1; min-width: 0; overflow: hidden; font-weight: 700; text-overflow: ellipsis; white-space: nowrap; }
.item-time { color: var(--quiet); font-size: 12px; white-space: nowrap; }
.item-sub { display: -webkit-box; margin-top: 3px; overflow: hidden; color: var(--soft); font-size: 14px; -webkit-box-orient: vertical; -webkit-line-clamp: 2; }
.badge { flex: none; padding: 3px 9px; border-radius: 10px; background: var(--c); color: var(--ink); font-size: 12px; font-weight: 700; white-space: nowrap; }

.detail-head { display: flex; align-items: center; gap: 10px; padding: 10px 14px; border-bottom: 1px solid var(--hair); border-left: 5px solid var(--c, transparent); flex: none; }
.detail-title { flex: 1; min-width: 0; }
.detail-title strong { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.detail-title span { color: var(--soft); font-size: 13px; }
.back { display: grid; place-items: center; width: 40px; height: 40px; flex: none; margin-left: -8px; border: 0; background: none; color: #fff; font-size: 24px; }
.detail-actions { display: flex; flex-wrap: wrap; gap: 8px; padding: 10px 14px; border-bottom: 1px solid var(--hair); flex: none; }
.notice { margin: 0; padding: 9px 14px; flex: none; border-bottom: 1px solid var(--hair); font-size: 14px; }
.notice.warn { background: #3a2f16; color: #ffe29a; }
.notice.urgent { background: #3a1d16; color: #ffc0b4; }
.notice.calm { color: var(--soft); }
.thread { flex: 1; min-height: 0; overflow-y: auto; padding: 14px; -webkit-overflow-scrolling: touch; }
.msg { width: fit-content; max-width: 86%; margin: 0 0 10px; padding: 9px 12px; border-radius: 14px; overflow-wrap: anywhere; }
.msg small { display: block; margin-bottom: 2px; font-size: 12px; opacity: .72; }
.msg-visitor { background: var(--ink-3); }
.msg-ai { margin-left: auto; background: #152a3d; border: 1px solid #2d5a80; }
.msg-staff { margin-left: auto; background: #12393a; border: 1px solid #2c8f88; }
.msg-system { max-width: 100%; margin: 4px auto 12px; padding: 0; color: var(--quiet); font-size: 13px; text-align: center; }
.msg-crisis { max-width: 100%; background: #3a1d16; border: 1px solid var(--danger); }
.compose { display: flex; gap: 8px; padding: 10px 14px calc(10px + env(safe-area-inset-bottom)); border-top: 1px solid var(--hair); flex: none; }
.compose input { min-width: 0; border-radius: 23px; }
.scroll { flex: 1; min-height: 0; overflow-y: auto; }
.fields { margin: 0; padding: 4px 14px 20px; }
.fields div { padding: 10px 0; border-bottom: 1px solid var(--hair); }
.fields dt { color: var(--quiet); font-size: 12px; letter-spacing: .06em; text-transform: uppercase; }
.fields dd { margin: 2px 0 0; font-size: 17px; }
.outcome-label { width: 100%; margin: 0 0 2px; color: var(--soft); font-size: 13px; font-weight: 700; }

.sheet { position: fixed; inset: 0; z-index: 20; display: flex; justify-content: flex-end; background: rgba(0, 0, 0, .55); }
.sheet-card { width: min(460px, 100%); height: 100%; padding: max(14px, env(safe-area-inset-top)) 18px 40px; overflow-y: auto; background: var(--ink-2); }
.sheet-head { display: flex; align-items: center; justify-content: space-between; }
.row-wrap { display: flex; flex-wrap: wrap; gap: 8px; }
.inline-form { display: flex; gap: 8px; }
.inline-form input { min-width: 0; }
.person { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; padding: 10px 0; border-bottom: 1px solid var(--hair); font-size: 14px; }
.person b { flex: 1; min-width: 40%; overflow: hidden; font-weight: 700; text-overflow: ellipsis; }
.status-dot { width: 8px; height: 8px; flex: none; border-radius: 50%; background: var(--quiet); }
.status-dot.live { background: var(--good); }
.tag { padding: 2px 8px; border: 1px solid var(--hair); border-radius: 9px; color: var(--soft); font-size: 12px; white-space: nowrap; }
.tag.ok { border-color: var(--good); color: var(--good); }
.tag.bad { border-color: #ff8ab0; color: #ff8ab0; }
#team-form { display: grid; gap: 8px; margin-top: 12px; }

.legend { margin: 0; padding: 0; list-style: none; }
.legend li { padding: 7px 0 7px 12px; border-left: 5px solid var(--c); margin-bottom: 6px; font-size: 14px; }
.legend b { color: var(--c); }
.sheet details { margin-top: 10px; border: 1px solid var(--hair); border-radius: 12px; }
.sheet summary { min-height: 46px; padding: 12px 14px; font-weight: 700; cursor: pointer; }
.sheet details ol, .sheet details ul { margin: 0; padding: 0 16px 12px 34px; font-size: 15px; }
.sheet details li { margin-bottom: 7px; }
.sheet details .soft { margin: 0; padding: 0 14px 12px; font-size: 14px; }

.toast { position: fixed; left: 50%; bottom: calc(22px + env(safe-area-inset-bottom)); z-index: 40; width: min(92vw, 420px); padding: 11px 14px; border-radius: 12px; background: var(--cream); color: var(--ink); font-size: 14px; font-weight: 700; text-align: center; transform: translateX(-50%); }

/* demo visitor chat */
.demo-page { display: flex; flex-direction: column; height: 100dvh; max-width: 560px; margin: 0 auto; }
.demo-note { margin: 0; padding: 8px 14px; background: var(--cream); color: var(--ink); font-size: 13px; font-weight: 700; text-align: center; }
.demo-page .msg-ai, .demo-page .msg-staff { margin-left: 0; }
.demo-page .msg-visitor { margin-left: auto; background: var(--cream); color: var(--ink); }
.typing { color: var(--quiet); font-size: 14px; }

@media (min-width: 860px) {
  .list-col { width: 400px; flex: none; border-right: 1px solid var(--hair); }
  .detail-col { display: flex; }
  .columns.showing .list-col { display: flex; }
  .back { display: none; }
}

/* ------- views, queue, lead screen and numbers ------- */
/* views */
.tabs { display: flex; gap: 4px; }
.tab { min-height: 36px; padding: 0 13px; border: 0; border-radius: 18px; background: transparent; color: var(--soft); font-size: 14px; }
.tab.on { background: var(--cream); color: var(--ink); font-weight: 700; }
.columns.wide .list-col { display: none !important; }
.columns.wide .detail-col { display: flex; }

/* who's on */
.team-strip { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 12px; margin: 0; padding: 7px 14px; flex: none; border-bottom: 1px solid var(--hair); color: var(--soft); font-size: 13px; }
.team-strip b { font-weight: 700; color: #fff; }
.team-strip span { display: inline-flex; align-items: center; gap: 5px; }
.team-strip.bad { background: #3a1d16; color: #ffc0b4; font-weight: 700; }

/* setup stays out of the way */
.setup { padding: 8px 14px; }
.setup-row:last-child { padding-bottom: 6px; }

/* the queue */
.sec { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; padding: 12px 14px 6px; color: var(--soft); font-size: 12px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; }
.sec small { font-size: 11px; font-weight: 400; letter-spacing: 0; text-transform: none; color: var(--quiet); }
.item.mini { padding: 8px 14px 8px 12px; }
.item.mini .item-sub { -webkit-line-clamp: 1; font-size: 13px; }
.wait { flex: none; font-size: 13px; font-weight: 700; font-variant-numeric: tabular-nums; white-space: nowrap; }
.wait.late { color: var(--danger); }
.today-line { margin: 0; padding: 12px 14px 20px; color: var(--quiet); font-size: 13px; }
.all-clear { margin: 0; padding: 26px 14px 10px; color: var(--soft); text-align: center; }

/* history */
.history-bar { padding: 10px 12px; flex: none; border-bottom: 1px solid var(--hair); }

/* lead screen */
.summary { margin: 0; padding: 12px 14px; flex: none; border-bottom: 1px solid var(--hair); font-size: 17px; }
.summary small { display: block; margin-top: 3px; color: var(--soft); font-size: 13px; }
.lead-scroll { display: flex; flex-direction: column; flex: 1; min-height: 0; overflow-y: auto; }
.lead-scroll > * { flex: none; }
.note-box { display: grid; gap: 8px; padding: 12px 14px; border-bottom: 1px solid var(--hair); }
.note-box label { margin: 0; color: var(--soft); font-size: 13px; }
.note-box textarea { width: 100%; min-height: 66px; padding: 10px 12px; border: 1px solid rgba(255, 255, 255, .35); border-radius: 10px; background: transparent; color: #fff; font: 400 16px/1.35 var(--sans); resize: vertical; }
.note-box textarea:focus { border-color: var(--cream); outline: none; }
.note-box .note-foot { display: flex; align-items: center; justify-content: space-between; gap: 10px; color: var(--quiet); font-size: 12px; }
.detail-col .fields { padding-top: 0; }

/* numbers */
.numbers { flex: 1; min-height: 0; overflow-y: auto; padding: 16px 14px 40px; }
.numbers-inner { max-width: 900px; margin: 0 auto; }
.numbers h2 { margin: 26px 0 10px; }
.range { display: flex; gap: 6px; margin-bottom: 14px; }
.cards { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.num-card { padding: 12px 14px; border: 1px solid var(--hair); border-radius: 12px; background: var(--ink-2); }
.num-card span { display: block; color: var(--soft); font-size: 13px; }
.num-card b { display: block; margin-top: 2px; font-size: 28px; font-weight: 700; font-variant-numeric: tabular-nums; }
.num-card.warn b { color: var(--danger); }
.ads-wrap { overflow-x: auto; }
.ads { width: 100%; min-width: 760px; border-collapse: collapse; font-size: 14px; font-variant-numeric: tabular-nums; }
.ads th, .ads td { padding: 9px 10px; border-bottom: 1px solid var(--hair); text-align: right; font-weight: 400; }
.ads th { color: var(--quiet); font-size: 12px; }
.ads th:first-child, .ads td:first-child { max-width: 220px; overflow: hidden; text-align: left; text-overflow: ellipsis; white-space: nowrap; }
.numbers .soft { font-size: 13px; }

@media (min-width: 720px) {
  .cards { grid-template-columns: repeat(4, minmax(0, 1fr)); }
}
@media (max-width: 859px) {
  .tabs { order: 10; width: 100%; }
}

/* team form */
#team-form select { width: 100%; min-height: 46px; padding: 0 12px; border: 1px solid rgba(255, 255, 255, .35); border-radius: 10px; background: var(--ink-2); color: #fff; font: 400 16px var(--sans); }
#team-form .check { display: flex; align-items: center; gap: 8px; margin: 0; font-size: 14px; font-weight: 400; cursor: pointer; }
#team-form .check input { width: 18px; min-height: 18px; height: 18px; flex: none; accent-color: var(--good); }

/* the coach */
.coach { margin: 0; padding: 0 0 0 18px; }
.coach li { margin: 0 0 8px; font-size: 15px; }